Please email shop@primacol.com or contact us via live chat and a member of our customer service team will be in touch with you as soon as possible to discuss your order.

We deliver worldwide! If for any reason you have a problem when placing your order, please contact us and we will help you asap. The delivery price depends on the country of delivery and the size of the order. You will know the total cost of delivery when you add products to your cart and enter the shipping address - in the summary you will see the exact value to be paid. We offer free delivery for orders over €149 and a delivery address in European Union.

United Kingdom

Depending on the value of the goods being shipped:

• At or below £135: The seller is responsible for collecting UK VAT for these shipments. Therefore, VAT amount is collected at the point of sale and transferred to HMRC by the seller. This means that all fees are paid immediately when placing an order.
• Above £135: For these shipments, HMRC regulations states that tax&customs duties apply at the UK border. Therefore, at the point of sale, you will only pay the net value of the order, and the carrier will contact you to collect the fees (VAT amount and duty) on behalf of HM Revenue & Customs before delivery.

Other countries

Shipments will be delivered with duties and tax unpaid. Therefore, all import (customs) duties and/or taxes will be charged once the parcel reaches its destination country. If any, these charges must be paint by the customer (importer). We, as the exporter, cover only the export fees.

Please be advised that, as the importer, it is your responsibility to pay the fees associated with the shipment.

We accept Visa, Mastercard, American Express, Bancontact, Mollie, Stripe. You can also transfer the funds for your order directly to the bank account below:

Beneficiary Name: Unicell International Sp. z o.o.
Beneficiary Address:
Street: Supraslska 25
Postcode: 16-010
City: Wasilkow
Country: Poland
Bank Name: MBANK S.A.
Account number (IBAN): PL 38 1140 1111 0000 4670 9200 1002
BIC/SWIFT: BREXPLPWMBK
*Please use your order number as the transfer reference.

Contact us at shop@primacol.com as soon as possible if you would like to change or cancel your order. Our warehouse works fast but we'll do our best to process your request. If your order has not been shipped yet, then we will process this for you. Be sure to include the order number.

If you would like to change your delivery address, please contact shop@primacol.com or write to us on live chat asap, as the change will only be possible if the package has not been shipped yet.

Once your order has been dispatched you will receive an automated email informing you of your order tracking number and other key details.

We work with a variety of reliable delivery partners, including:
- DHL
- UPS
- DB Schenker
- FedEx
- Rohlig Suus

Once your order has left our warehouse, some multi-item orders may occasionally have individual items delivered at different times. This may happen if the order was packed in several separate boxes. If this has happened, don't worry - the rest of your order shouldn't be far behind! However, if the delivery of your items is significantly delayed, please contact our support team and we will help you locate the remaining items.

We’re sorry that your order has been damaged! Please let us know as soon as possible by emailing shop@pimacol.com and a member of our customer service team will be in touch with you to help resolve your issue.

We do not have fixed trade prices as we consider each case individually. If you are an architect, interior designer, contactor or other professional, let us know and we will consider if we can offer a discount based on scale of the project or in exchange for photos/videos of project implementation.
If you choose Primacol over and over again, we can then set individual fixed discounts.

We love collaboration, so if you think we’d work well together, shoot us a message at hello@primacol.com and let’s chat!