Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, use your account link - https://account.primacol.com or contact us at shop@primacol.com and inform about the intention to return the products including the order number and the list of returned products. 

If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: 

primacol.com
Unicell International sp. z o.o.
Supraslska 25
16-010 Wasilkow
Poland

Cost of returning the goods would be borne by the Buyer.

You can always contact us with any questions about returns at shop@primacol.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as custom tinted paints). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Cost of returning the goods would be borne by the Buyer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@primacol.com

 

MODEL WITHDRAWAL FORM

–    Contact:

shop@primacol.com
+48 693 500 054

–    Addressee:

primacol.com
Unicell International sp. z o.o.
Supraslska 25
16-010 Wasilkow
Poland

–    Order number

–    I / we (*) hereby inform about my / our withdrawal from the Sales Contract of the following items

–    The date of conclusion of the contract

–    The date of receipt of the shipment

–    Name and surname of the consumer(s)

–    Address of the consumer(s)

–    Signature of consumer(s) (only if the form is sent in a paper version)

–    Date

(*) Delete as applicable.