Contact Primer

Orders are dispatched within 48 business hours after payment is received.

Depending on the order size, shipments are made via UPS, FedEx, DHL, DB Schenker, or Rohlig Suus.

Delivery time within the European Union is usually 2 to 5 business days, while shipping to the United Kingdom takes usually about 5-6 business days. For large orders requiring pallet shipping, the standard delivery time may extend by approximately 2 days.

Shipping to countries outside Europe usually takes 4 to 10 business days.

The estimated delivery times provided are subject to change due to unforeseen events beyond our control.

----------------------------------------

CUSTOMS AND SALES TAX(VAT) TO THE UNITED KINGDOM

1. Orders under £135
If order value is below £135 then all fees are paid right away when placing an order.

2. Orders over £135
When the net value of the order goods exceeds the equivalent of £135, HM Revenue & Customs regulations states that import tax and customs duties applies at the UK border. This means that when placing an order, you will only pay the net value of the order (0% VAT), we will not charge you tax and duty. The carrier will contact you to collect the related fees on behalf of HM Revenue & Customs before the delivery.

----------------------------------------

Shipping price depends on the weight of the shipment and is shown in the shopping cart after entering the delivery address.