I want to speak to someone about my order, how can I get in touch?

Please email shop@primacol.com or contact us via live chat and a member of our customer service team will be in touch with you as soon as possible to discuss your order.

Where do you ship to and how much does it cost?

We deliver worldwide! If for any reason you have a problem when placing your order, please contact us and we will help you asap. The delivery price depends on the country of delivery and the size of the order. You will know the total cost of delivery when you add products to your cart and enter the shipping address - in the summary you will see the exact value to be paid. We offer free delivery for orders over €149 and a delivery address in European Union.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express and PayPal. You can also transfer the funds for your order directly to the bank account below:

Beneficiary Name: Unicell International Sp. z o.o.
Beneficiary Address:
Street: Supraslska 25
Postcode: 16-010
City: Wasilkow
Country: Poland
Bank Name: MBANK S.A.
Account number (IBAN): PL 38 1140 1111 0000 4670 9200 1002
*Please use your order number as the transfer reference.

Can I change or cancel my order?

Contact us at shop@primacol.com as soon as possible if you would like to change or cancel your order. Our warehouse works fast but we'll do our best to process your request. If your order has not been shipped yet, then we will process this for you. Be sure to include the order number.

How can I change my shipping address?

If you would like to change your delivery address, please contact shop@primacol.com or write to us on live chat asap, as the change will only be possible if the package has not been shipped yet.

How can I track my order?

Once your order has been dispatched you will receive an automated email informing you of your order tracking number and other key details.

who's delivering my order?

We work with a variety of reliable delivery partners, including:
- DB Schenker
- FedEx
- Rohlig Suus

I have only received a part of my order, what now?

Once your order has left our warehouse, some multi-item orders may occasionally have individual items delivered at different times. This may happen if the order was packed in several separate boxes. If this has happened, don't worry - the rest of your order shouldn't be far behind! However, if the delivery of your items is significantly delayed, please contact our support team and we will help you locate the remaining items.

My order has arrived and is damaged, what do I do?

We’re sorry that your order has been damaged! Please let us know as soon as possible by emailing shop@pimacol.com and a member of our customer service team will be in touch with you to help resolve your issue.

Do you have a trade prices?

We do not have fixed trade prices as we consider each case individually. If you are an architect, interior designer, contactor or other professional, let us know and we will consider if we can offer a discount based on scale of the projct or in exchange for photos/videos of project implementation.
If you choose Primacol over and over again, we can then set individual fixed discounts.

I'm an influencer working on interesting project - who should I contact?

We love collaboration, so if you think we’d work well together, shoot us a message at hello@primacol.com and let’s chat!

Can't find what you're looking for?

If you need help with an order or have questions about our products contact us at shop@primacol.com. Be sure to include your order number (if you have one).

And if you want to speak about partnering, collaborating, or have any other inquiries, please email hello@primacol.com and a member of our customer service team will make sure the right person gets it.