Shipping Policy


Delivery price depends on the weight of the shipment and is shown in the shopping cart after entering the delivery address.

Approximate delivery times

Orders are dispatched within 48 business hours after payment is received.

Depending on the order size, shipments are made via UPS, FedEx, DHL, DB Schenker, or Rohlig Suus.

Delivery time within the European Union is usually 2 to 5 business days.
Shipping to the United Kingdom takes usually about 5-6 business days.
For large orders requiring pallet shipping, the standard delivery time may extend by approximately 2 days.
Shipping to countries outside Europe usually takes 4 to 10 business days.

The estimated delivery times provided are subject to change due to unforeseen events beyond our control.

All our products are dispatched as trackable packages. We kindly request that you inspect the contents upon delivery. If you find the package or its contents damaged upon arrival, please report it to the courier immediately.



Depending on the value of the goods being shipped:

  • At or below £135: The seller is responsible for collecting UK VAT for these shipments. Therefore, VAT amount is collected at the point of sale and transferred to HMRC by the seller. This means that all fees are paid righ aways when placing an order.
  • Above £135: For these shipments HMRC regulations states that tax&customs duties applies at the UK border. Therefore, at the point of sale you will only pay the net value od the order and the carrier will contact you to collect the fees (VAT amount and duty) on behalf of HM Revenue & Customs before delivery.

Please be advised that it is your responsibility, as an importer to pay tax and duties. PRIMACOL is not responsible for these or for any fees charged by Customs or the carrier.


For orders outside UE you may have to pay TAX and duties in the country of destination. The carrier will contact you in case of any charges. This might delay the delivery.

Please be advised that it is your responsibility as an importer to pay for these fees. PRIMACOL is not responsible for these or for any fees charged by Customs or the carrier.

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