Shipping Policy

SHIPPING INFO

Delivery price depends on the weight of the shipment and is shown in the shopping cart after entering the delivery address.

Approximate delivery times:

All orders are ready to ship within 48 business hours after payment is received.
Parcels are shipped with UPS/DHL and pallets (big orders) with DB Schenker.

EU (UPS/DHL): 3-6 working days
EU (DB Schenker): 6-10 working days
Outside EU: 5-14 working days

Note: Due to unexpected events, above time estimations might vary

We send all our products as trackable packages. We kindly ask you to verify the content upon delivery. Should the package or the content be damaged upon arrival please report it to the courier right away.

 

CUSTOMS AND SALES TAX/VAT TO THE UK

Depending on the value of the goods being shipped:

• At or below £135: The seller is responsible for collecting UK VAT for these shipments. Therefore, VAT amount is collected at the point of sale and transferred to HMRC by the seller. This means that all fees are paid righ aways when placing an order.
• Above £135: For these shipments HMRC regulations states that tax&customs duties applies at the UK border. Therefore, at the point of sale you will only pay the net value od the order and the carrier will contact you to collect the fees (VAT amount and duty) on behalf of HM Revenue & Customs before delivery.

Please be advised that it is your responsibility, as an importer to pay tax and duties.

PRIMACOL is not responsible for these or for any fees charged by Customs or the carrier.

 

CUSTOMS AND SALES TAX/VAT OUTSIDE EU

For orders outside UE you may have to pay TAX and duties in the country of destination. The carrier will contact you in case of any extra charges. This might delay the delivery. Please be advised that it is your responsibility as an importer to pay for these fees.

PRIMACOL is not responsible for these or for any fees charged by Customs or the carrier.